Returns and Customs

We provide returns-to-China customs clearance services for cross-border ecommerce platforms, helping connect overseas returns with the return shipment and customs process.

The service scope covers returns of goods exported under general trade and the 9610 cross-border ecommerce export model. Our team can discuss documentation and the appropriate return arrangement for a platform’s requirements.

This service is intended for ecommerce platforms and is currently not open to individual sellers on those platforms. Contact us to confirm eligibility, product acceptance and current customs requirements.